1. Contact Details
2. How We Collect Your Information
We collect your information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.
We collect information:
when you create an account with us or you change your account settings;
when you place an order with us and during the order process; when you browse or use our Sites (before and after you create an account with us); and when we deliver your order to you.
3. Information We Collect From You
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.
When you visit the Sites or make a Dropp order through our app you are asked for information about yourself including your name, contact details, delivery address and order details. We will also collect information from you when you contact our riders using the chat function on our Sites. We will also collect your date of birth to verify your age when you purchase age restricted items.
We collect information about your use of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via email, post, phone or chat function. If you contact us by phone, we record and make notes about the call, including for training and service improvement purposes.
We collect information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites. We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data. Unless you have elected to remain anonymous through your device and/or platform settings, we automatically collect and use this information if you use the service through your mobile device(s) via any Dropp mobile application, through your mobile's browser or otherwise.
Where we need to collect information by law, or under the terms of a contract we have with you, and you fail to provide that information, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel our service to you but we will notify you if this is the case at the time.
4. Use Of Your Information
We will only process your information if there is a reason for doing so, and if that reason is permitted by law.
Where we need to provide you with the service you have requested or to enter into a contract with you, we use your information to:
enable us to provide you with access to the relevant parts of the Sites, we collect necessary cookies from your device; enable us to collect your device location to give directions to our Dropp Driver during order delivery; and contact you where necessary concerning our services, such as to resolve issues you may have with your order, we collect the information listed above and any additional information we need to resolve your issue.
We also process your information where we have a legitimate interest for doing so, which are to:
personalise our services, including to make it easier and faster for you to place orders;
improve the effectiveness and quality of service that our customers can expect from us in the future; enable our customer support team and our partners to help you with any enquiries or complaints that you submit to us or our partners in the most efficient way possible and to provide a positive customer experience; contact you for your comments and feedback regarding our Sites and services or our partners’ services and/or products; notify you if there are any important changes or developments to the Sites or our services; let you know that our services are operating in a new area, where you have asked us to do so; and detect, investigate, report and seek to prevent fraud or crime.
We also process your information to enforce our contractual terms with you and any other agreement, to ensure compliance with our internal policies and procedures and for the exercise or defence of legal claims and to protect the rights of Dropp, our partners, riders, or others (including to prevent fraud).
When you place an order on our Sites, we may ask you to leave a review. We share this feedback with other Dropp users and partners, particularly any feedback on the partners’ menu. As a matter of principle, all reviews are published « as is » on the Sites, without any modification.
5. Dropp driver For Work
We collect your information when you interact with us or use our services, such as when you use our Sites to collect orders and do delivery.
We collect information:
when you create an account with us or you change your account settings; your location using google map to show the customer you are delivering to an extimated time arrival (ETA). your location history to help us to assess and improve our services. information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites for security purposes.
6. Retention Of Your Information
We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. In the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you, we retain your information for a longer period.
When determining the appropriate retention periods, we take into account factors including:
our contractual obligations and rights in relation to the information involved; legal obligation(s) under applicable law to retain information for a certain period of time; statute of limitations under applicable law(s); our legitimate interests for retaining the information (please see “Use of Your Information” section); whether there is an actual or potential dispute; and guidelines issued by relevant data protection authorities.